🔐 jiliaacom Privacy Policy

1. Introduction

jiliaacom operates an online gaming platform accessible at jiliaacom.one, offering casino games, slots, live dealer tables, bingo, fishing games, and related entertainment services to eligible players in the Philippines. As a platform that handles personal and financial data, we take our privacy obligations seriously.

This Privacy Policy applies to all personal data collected through the jiliaacom website, mobile platform, customer support channels, and any other touchpoints where you interact with jiliaacom. It explains what data we collect, why we collect it, how we use it, and what rights you have over your information.

jiliaacom's data practices are aligned with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules and regulations. We are committed to ensuring that your personal data is processed lawfully, fairly, and transparently.

2. Personal Data We Collect

jiliaacom collects the following categories of personal data from players:

2.1 Identity & Contact Information

This information is collected during account registration and KYC (Know Your Customer) verification. It is required to verify your identity, confirm your eligibility to play (including age verification), and comply with anti-money laundering regulations.

2.2 Financial Information

Financial data is collected to process deposits and withdrawals. jiliaacom does not store full card numbers. Payment card data is handled by PCI-DSS compliant payment processors. We retain transaction records as required by applicable law and regulatory obligations.

2.3 Account & Gaming Activity Data

Gaming activity data is used to provide the Services, detect fraud, enforce responsible gaming limits, and improve the platform experience for all jiliaacom players.

2.4 Technical & Device Data

Technical data is collected automatically when you access jiliaacom. It is used for security monitoring, fraud prevention, platform optimization, and ensuring that the Services are accessed only from eligible jurisdictions.

2.5 Communications Data

When you contact jiliaacom customer support via live chat, email, or any other channel, we retain records of those communications. This data is used to resolve your queries, improve our support quality, and maintain a record of interactions for compliance purposes.

3. How We Collect Your Data

jiliaacom collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access the jiliaacom platform.
• Third-party sources: Identity verification providers, payment processors, fraud detection services, and publicly available sources, where permitted by law, to verify your identity and protect the integrity of the platform.

4. How We Use Your Personal Data

jiliaacom uses your personal data for the following purposes:

5. Legal Basis for Processing

jiliaacom processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your jiliaacom account.
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, and anti-money laundering obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

jiliaacom does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the jiliaacom platform, including payment processors (GCash, PayMaya, banks, card networks), identity verification providers, cloud hosting services, customer support tools, and fraud detection services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

jiliaacom may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory requirement.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jiliaacom's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

6.4 With Your Consent

We may share your data with other third parties where you have given explicit consent for us to do so.

7. Data Retention

jiliaacom retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account data : Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Support communications: Retained for two (2) years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

When personal data is no longer required, jiliaacom will securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

jiliaacom implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiliaacom platform.
• Encrypted storage of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Access controls limiting access to personal data to authorized personnel only, on a strict need-to-know basis.
• Regular security audits and penetration testing to identify and remediate vulnerabilities.
• Multi-factor authentication options available to players to protect account access.
• Fraud monitoring systems that continuously analyze account activity for suspicious patterns.

While jiliaacom takes all reasonable steps to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliaacom will notify you and the National Privacy Commission (NPC) as required by law.

9. Cookies & Tracking Technologies

jiliaacom uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.

9.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to provide a more personalized experience.
• Analytics cookies: Help us understand how players use jiliaacom, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content about jiliaacom. These are only set with your consent.

9.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jiliaacom platform. For detailed instructions on managing cookies, refer to your browser's help documentation.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jiliaacom:

• Right to be informed: You have the right to know what personal data jiliaacom collects about you and how it is used.
• Right of access: You may request a copy of the personal data jiliaacom holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

11. Minors & Age Restriction

jiliaacom strictly prohibits the use of its platform by individuals under the age of 21 years, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from minors. If you are under 21, you must not register or use the jiliaacom platform.

If jiliaacom becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on jiliaacom, please contact us immediately at [email protected].

Age verification is a mandatory step in the jiliaacom KYC process. We require government-issued identification to confirm that all players meet the 21+ age requirement before any real-money gaming activity is permitted.

12. Third-Party Links

The jiliaacom platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites have their own privacy policies, which are independent of jiliaacom's. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any third-party site you visit.

13. Changes to This Privacy Policy

jiliaacom reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The updated policy will be published on this page with a revised "Last Updated" date.

Your continued use of the jiliaacom platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jiliaacom, please contact our Data Privacy Officer:

You also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected.